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At last week's F8 developers' conference, Facebook CEO Mark Zuckerberg unveiled plans to offer "instant personalization" all over the web , a way for websites to become instantly more social. Without even signing in, sites gain access to publicly available Facebook information like your name, profile picture, friend list and more, in order to personalize your experience on the site. At launch, only three partner sites are offering this feature: Microsoft's new Docs.com , Internet radio Pandora and user review site Yelp . You can opt-out of this experience if you like, but by default, you're opted in. Sponsor These changes have raised concerns among privacy advocates and are even now being questioned by government officials like U.S. Senator Charles Schumer who is urging the Federal Trade Commission (FTC) to look into how social networks handle our private information. And yet... and yet ...after spending the weekend on these "instantly personalized" sites, I have to admit...begrudgingly, mind you...that the experience itself is amazing. Online Music Gets Personal, Too Personal? Pandora's Internet radio is a service I usually partake of via its mobile application on my iPhone, not its regular website. But after the launch of the newly personalized Pandora , I had to take a look. And it was worth it. I immediately discovered which of my friends had the same musical interests as I do. My editor, Richard MacManus, for example, is also a fan of The Killers! Who knew? And apparently, a whole bunch of friends are getting into MGMT now. But finding connections like these aren't the only types of discoveries you can make here. As social media user extraordinaire Robert Scoble found out , you can easily discover your friends' more embarrassing personal tastes too. Kenny G?, Scoble laughingly chides a co-worker after stumbling upon his decidedly unhipster musical interests. These are precisely the types of things we want to stay hidden. Kenny G, for instance. But also our secret obsession with that attractive actor or actress, our fondness for pictures of cute kitties, our forays into celebrity gossip sites when we have a reputation for being intelligent thinkers, our secret Star Wars addiction and so forth and so on. While there aren't " instantly personalized " sites showing you all these types of interests just yet, believe me, there will be. If Facebook has its way (and guess what? It will), your real identity , not just the public parts you've willingly shared in the past, will be revealed to anyone and everyone unless you take action to opt-out. The Real You Can No Longer Be Hidden This is precisely as it should be, Facebook CEO Zuckberberg, more or less said. Earlier this year, he made statements regarding Facebook's new openness, claiming that if he built the social network now, he would make a lot of the data housed there more public by default. This would reflect the current social norms, he said. But that's not exactly true. Facebook isn't reflecting social norms, it's attempting to create them. That said, what an amazing creation it is. On Yelp, I can find the reviews my Facebook friends authored with just a click. I can see who else really digs that local sushi place. And I can do all this without going through the whole "re-friending" process that Web 2.0 sites have put me through in the past again and again. I'm there, my friends are there, and I didn't have to do anything to make that happen. Frankly, it feels right. (Fellow ReadWriteWeb blogger Mike Melanson agrees .) A Minute on the Lips... But it's oh so wrong, isn't it? By giving into to Facebook's vision for the web, we're ceding control of our data, our likes, our interests, our "social graph" (aka who we know, who we friend) - everything - to one company. Historically , one very, very closed company . We're definitely worried about the implications of that. You should be too. But in the meantime, like that calorie-rich dessert we know we shouldn't eat, we're sampling Facebook's web and secretly savoring its deliciousness. Why does everything that's so wrong have to feel so good? Blast you, Facebook. Blast you. Discuss
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Giving in to Facebook: A Weekend on the New "Instantly Personalized" Web (Op-Ed)
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A new study released earlier this month seems to contradict findings from Pew Internet Project's February report on the declining blog authorship and blog readership among the youngest generation of online users. Instead of seeing a downward trend in blogging, the latest research appears, at first glance, to have us questioning those prior reports. According to the latest study, this one from BlogHer and iVillage (red flag?) and co-sponsored by Ketchum and The Nielsen Company , young adults known as "millenials" are the top demographic group in both reading and writing blogs with nearly one-third reporting they read blogs and just over 40% saying they blog themselves. So was the earlier study - the one claiming "kids don't blog" anymore - wrong? Sponsor Odd Demographics Studied In the new study, the focus was on four age groups: millenials (ages 18-25), Gen X/Y (26-42), Boomers (43-61) and Seniors (62-76). This is a confusing segmentation of demographic groups because they've lumped in some of the millenials with the the "Gen X" group to create a hybrid group called "Gen X/Y." The term "millenials," however, is often used interchangeably with "Gen Y," so it's unclear why they've decided to break up that demographic group in this way. To boost Gen X's numbers, perhaps? We can't be sure. Ignoring Those Under 18 More importantly, the study simply ignores the youngest generation, the one we like to call "generation I" or the "iGeneration" (you can guess why), which was a major focus of Pew's study. In fact, Pew's study showed that only 14% of tweens and teens ages 12 to 17 now report that they blog , down from 25% only four years ago . And only 52% reporting reading and commenting on their friends' blog, down from over three-quarters back in 2006. In other words, the Internet's newest users aren't blogging or all that interested in reading blogs. Instead, they prefer Facebook, said the study. It's their method of communication between friends and for getting the latest news. Yes, sigh, Facebook is the new Internet. And the social network's latest moves will only further solidify that position with the launch of the universal "like" button for the entire web, the "instant personalization" provided by websites like Pandora and Yelp (to start), the "sign in with Facebook" boxes that appear on seemingly every site now and so on. How this youngest online generation uses the Internet is an important trend to watch. Although their habits may change over time, it's worth considering that their general disinterest in sharing their thoughts, feelings, news and ideas via blogging is a trend that will continue as they age. After all, who needs to blog when you have Facebook? BlogHer/iVillage's Findings For what it's worth, the BlogHer/iVillage study found that those 18-25 were the group most likely to write or read blogs, with 40.4% reporting the write blogs and 30.3% reporting they read them . The mysterious Gen X/Y group was a close second with 28.1% of the group saying they were blog authors and 29.3% saying they were blog readers. Some of the other numbers are questionable, although we have no way of proving their legitimacy or lack thereof. But really: 12.8% of bloggers are seniors? This is perhaps the most shocking number of them all. Nothing against seniors, of course, but I live in a state filled with them , and I have yet to meet a single senior who even knows what a blog is, much less authors one. At the end of the day, the study's numbers just feel a little too bullish on this whole blogging thing for my tastes. Plus, there's little info about the methodology included in the report and, then there's the fact that BlogHer, a blogging community for women, is, in part, behind the research. The truth of the matter is that neither this latest study nor Pew's research is likely painting an entirely accurate picture of the blogging landscape. We've questioned Pew's methodology many times in the past and we're skeptical of positive studies put out by those who would benefit from the news.
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Thursday was a good PR day for the social buying site Blippy . They were featured in two New York Times articles . But Friday wasn't so great, as the major technology blogs reported that credit card information from its users were found on Google. An hour later, Blippy responded with a post on its blog, explaining that the leak was months old and affected only four beta users, not current Blippy users. Later, they amended the blog post to include an apology. News of more credit card leaks continued on Saturday. Of course, Blippy is by no means the only startups to suffer from potential public relations disasters, and it remains to be seen what, if any, impact this has on the site. Blippy's response, including the need to re-edit its official announcement, demonstrates the importance in responding quickly and correctly to a crisis. Sponsor As Jacob Morgan writes in a post on "The Social CRM Process," it's important to have both a macro and a micro response to this sort of situation, addressing both the individuals involved and the public-at-large. "Remember the whole Southwest Airlines and Kevin Smith debacle, where they kicked him off the flight for being too fat? Southwest Airlines took both a micro and a macro response. They interacted with Kevin Smith directly via Twitter, email, and telephone; a micro response. In addition Southwest Airlines also wrote a public post on their blog which addressed their community as a whole, a macro response." Some advice: Make a public announcement as soon as possible. Offer full disclosure. Be clear and concise. Say you're sorry. Of course, sometimes companies opt to do nothing, and hope that the bad press is quickly forgotten. Others hope that it's true that all publicity is good publicity. Nevertheless it's best to try to cultivate some good publicity, as trust and credibility are vital for a startup's success. Transparency and openness are important, even if it means riding out a difficult news cycle. Discuss
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What to Do When a PR Disaster Strikes Your Startup
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Now that Facebook allows developers to store data for more than 24 hours, social media analytics firms like Sysomos are finally able to include public updates from Facebook users in their databases. Sysomos began surfacing this data on some of its customers' accounts yesterday and plans to roll these new features out to the rest of its users soon. Sponsor Given the size of Facebook's user base, being able to analyze this data will be a major boon for anybody who is interested in tracking these kinds of updates. Sysomos already allowed its users to search and analyze Facebook fan pages and groups for the last few months through its MAP analytics tool. The company now also includes these updates in Heartbeat, Sysomos' social media monitoring tool. Sysomos' integration of the Open Graph API will surface all the activity that has been made public by a user, including status updates and public wall posts. Thanks to Sysomos' new ability to analyze and search public Facebook updates, we were, for example, able to track the backlash against Facebook's "instant personalization." According to Sysomos, only about 15% of the public updates about this topic were positive. Are Facebook Users Aware that their Updates Will Live a Second Life in Social Media Analytics Tools? Sysomos, of course, only pulls in public updates, but we have to wonder if most Facebook users are aware that their updates will end up in the vast data repositories of firms like Sysomos and Radian6. Given the current backlash against what some users perceive as an invasion of their privacy by Facebook, it will be interesting to see how Facebook users will react to this. Discuss
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Analyzing Facebook: Sysomos Adds Public Facebook Updates to Its Analytics Platform
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Given Mark Zuckerberg's announcements at the Facebook F8 conference , one thing is certain: newspapers can no longer ignore Facebook's impact and reach. Whereas publishers continue to scapegoat Google for many of their current troubles, they should be equally, if not more, wary of Facebook. Whether they acknowledge it or not, newspapers are losing out to the social networking site on the fundamental fronts of community relevance, attention and information dissemination. Yet behind the perceived threat from Facebook, there is also a new opportunity for publications to achieve newfound audience relevance. Sponsor Guest author Chris Treadaway ( @ctreada ) is founder and CEO of Lasso , and author of the upcoming book Facebook Marketing: An Hour a Day, an imprint of Sybex. He blogs at treadaway.typepad.com . Facebook's rise to dominance has been astounding. It is currently the most visited site in the United States, and boasts 400-plus million worldwide users. We've seen it go from a dorm room distraction to now being larger than the combined population of the United States and Mexico. With the social network claiming that roughly 70% of its user base is outside the United States, that means that there are at least 120 million Americans on Facebook today. Taken down to the local level, though, this means that Facebook might just already have more reach in the community than any other media outlet - especially local newspapers. With the unveiling of their Web-ubiquitous "Like" button and "social bar," as well as their Graph API, Facebook is now using its strengths to redefine how we interact with the Web in its entirety. So what does all of this mean for the publishing industry and for newspapers in particular? A few very important things: Facebook is now a legitimate threat to Google. It has accomplished this by changing the game from search discoverability to social context, which wasn't doable with 40 million users but is with 400-plus million users. Facebook is trying to become the first place people visit when logging into their computers every morning. The site that leads this battle carries the most online leverage, at least until it is knocked off the pedestal. Facebook is attempting to become pervasive across the entire Web, and without permission. Like it or not, site owners are going to have to deal with social media, but now in a much more pervasive way than ever before. Facebook is a competitor for the attention of local audiences. One minute spent on Facebook is a minute not spent on another Web property. Facebook will become a more interesting place as it aggregates data on what people are doing and how they are reacting to the Web as a whole, not just Facebook's network. So it isn't just necessary for media outlets to build a better Web sites anymore - they have to build engaging content that can appear on Facebook and drive value to their paper. It isn't impossible, but it has to be a priority. All of these things impact discoverability of a newspaper's content, who monetizes it and how. Those that succeed in becoming a viral Facebook content commodity will grow rapidly. Likewise, the decline of those news sources that fail to realize the necessary potential of Facebook will be swift. A deep and complete understanding of social media is necessary for publishers of any kind to modernize, grow and ultimately survive. It's becoming a necessary core competency, and fast. Yesterday, The Washington Post announced their "Network News" initiative, integrating Facebook into the paper's website. The Post's incorporation of activity from users' Facebook friends immediately creates a value of social relevance that trumps efforts like the New York Times' similar, though detrimentally insular, TimesPeople network . More importantly, however, are the possibilities such integration might provide for local newspapers. Relevance is a central theme to both the content shared on social networks and the community publication. Facebook offers those newspapers a readymade audience that is already connected to their desired local demographic. Local publications need to recognize the importance of tapping into Facebook's community, because, first and foremost, it is precisely where their readers are finding, sharing and discussing the types of pertinent content that the papers seek to champion. Newspapers no longer need traditional Web developers. Papers now need Facebook developers, experts who can partner with creative social-savvy businesspeople who know how to take advantage of the social graph. In the wake of Facebook's new features, it will not be long before newspaper and media executives are attacking and blaming Facebook for their problems in the way they do Google today. However, those publications that more progressively pursue the opportunities and value opened to them by Facebook's new tools will have a very different reaction. Photo by Michael Rogers . Discuss
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Why Newspapers Need to Heed Facebook, Now
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