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Devver , maker of developer coding tools and TechStars 2008 graduate, announced last Monday that it would be shutting down after being active for nearly two years. News of a startup closing up shop is never a fun thing to hear about, but fortunately many lessons can be gleaned from the experiences of the entrepreneurs. Today, co-founder Ben Brinckerhoff provided just such lessons with an insightful blog on the Devver journey and why he and co-founder Dan Mayer are choosing to move on. Sponsor An unfortunate truth about startup culture is that a lot of the most valuable lessons are learned when entrepreneurs fail to heed them. Some notice their mistakes early on and can pivot their products and business toward a more successful future, but sometimes they don't realize their mistakes until its too late and there is nothing that can be done. This was the case with Brinckerhoff, Mayer and their startup, Devver, which they say failed to focus enough on one of the most important parts of building a startup: customer development. As Brinckerhoff points out in Monday's blog post, the company assumed they had found their minimum viable product (MVP), and as a result focused more on product development than listening to customers' needs. "You can teach a hacker business, but you can't make him or her get excited about it, which means it may not get the time or attention it deserves." - Ben Brinckerhoff "Our mistake at that point was to go 'heads down' and focus on building the accelerator while minimizing our contact with users and customers (after all, we knew how great it was and time spent talking to customers was time we could be hacking!)," writes Brinckerhoff. "We should have [been] asking, 'Is there an even simpler version of this product that we can deliver sooner to learn more about pricing, market size, and technical challenges?'." Both Brinckerhoff and his co-founder are "technical founders," which means their specialities are on the development side, not the business side. The only other person the pair hired to help out, a fellow software developer, also fits into the technical side of the startup. Brinckerhoff says this may have been one of the hurdles that led to the downfall of the company. "Looking back, it would have been to our advantage to have a third founder who really loved the business aspect of running a startup," writes Brinckerhoff. "Having solely technical founders is non-optimal. You can teach a hacker business, but you can't make him or her get excited about it, which means it may not get the time or attention it deserves." Brinckerhoff also adds that having a split team located in different states contributed to the company's struggles, but it seems to me it was more of a hassle than a reason for failure. Split teams are actually growing in popularity and probability for success, as we discussed earlier in the year with companies like Blank Label and chocri . Devver undoubtedly had issues with its split setup, but its likely that it didn't contribute toward its closing as significantly as the other errors. Regardless of this issue, its clear that the Devver team learned and shared some valuable lessons about the importance of customer development. As Steve Blank noted during his presentation at last week's Startup Lessons Learned conference, startups shouldn't be too eager to product management before customer development. Devver may have jumped the gun a bit in terms of over developing their product, so learn from their mistake and remember to develop your customers before throwing the kitchen sink at them. Discuss
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Learning From Failure: One Startup's Story of What Went Wrong
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About a year ago, Google launched real-time search suggestions that were tailored towards users in different countries. Today, Google is taking this one step further and is l aunching an improved version of Google Suggest that also takes larger metro areas into account. Now, Google Suggest will offer different suggestions for users in New York City and Portland, OR, for example. For the time being, this feature is only available in the U.S. Sponsor Smarter Spelling Correction for Names In addition, Google is also rolling out smarter corrected spellings for names. As Google notes, people often search for names, but don't know the exact spelling. Now, whenever you add a person's profession, affiliation or other related keywords to an approximation of this person's name, Google will offer better suggestions and more useful spelling corrections. This feature, too, is currently only available in the U.S., though Google plans to roll it out in other parts of the world within the next few months. Auto-Correction for 31 Additional Languages Google is also rolling out auto-corrected spellings for 31 additional languages. These auto-corrections kick in whenever a user misspells a common word. For uncommon misspellings, Google will still give you a link to the corrected search results behind a link that says " Did you mean: ReadWriteWeb ." Whenever Google feels confidents that the auto-corrected version is what you were really looking for, the search engine bypasses the link and just drops you off on a search results page that is based on the correct spelling. Discuss
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Google Introduces Localized Google Suggest and Smarter Auto-Corrections
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Given the recent developments in the Twitter developer ecosystem, I think it's a good time to revisit the idea of an open Web alternative to Twitter. The fact is, the differences between microblogging and normal blogging are insignificant. I'm going to detail five of the differences. My point in doing so is to illustrate that the best way to bootstrap an open alternative to Twitter is not by inventing a bunch of new technologies or products. Instead, I want to show that most of the pieces already exist in the current blogging ecosystem. With a few modifications, a distributed microblogging ecosystem can easily emerge. Sponsor Guest author Chris Saad is VP of strategy at Echo , the world's leading provider of comment/conversation technology to Tier 1 publishers. His role is to track trends in the marketplace, listen to and participate in the community and translate those needs into actionable product direction. His background includes co-authoring of the Attention Profiling Markup Language (APML) specification, and co-founding the DataPortability Project . Used by Digg, BBC, NewsGator, France Telecom and others, APML is industry standard for Attention Profiles. The DataPortability project's mission is to advocate interoperable data portability for users, developers and vendors. Length Microblogs are, well, micro. They are shorter. This is not some marvelous invention - it is a simple, imposed limitation on the input field. Any publishing software today, from WordPress to Drupal, can be modified to force users to stick to 140 characters - call it "microblogging mode". I don't think this particular difference (or how to bridge it) warrants much more explanation. Real Time While blogs used to update rather slowly in a publish and subscribe model, microblogging has had a reputation for being faster or real time. The old school refresh rate of 15 minutes or more (the time between RSS refreshes) seems like an eternity these days. Of course the reality is that the Twitter API is still incapable of sending updates to individual clients in real time, and the whole thing is far from real time. Updates in seconds, however, is a key trait of microbogging. The fact is, however, that blogs now have a method of pushing updates that's faster and more effective than even the Twitter API. It's an open standard called PubSubHub and it's supported by both Blogger, WordPress, Buzz and countless other smaller services. Blogs are already real time. Identified Subscriptions One of the nice things that Twitter does that traditional Blogging software does not do is called Identified Subscriptions. That is, when you subscribe to (a.k.a follow) a user, their name and face appear in your sidebar, and you get a nice little ego boost in the form of a notification email and increase in your follower count. Why couldn't we add a simple mechanism to PubSubHub so that when a client subscribes to push updates, it leaves behind some optional identifying information about the user like their name and avatar? Or maybe instead of leaving the actual username and avatar, it might provide a URL to the subscribing user's own microblogging site that has that metadata stored in the header. Addressability This is perhaps the most complicated difference and gap to close. With Twitter, you can easily say, "Hey @chrissaad you are are a crazy hippy" and I will get it in my message stream. Blogs can't do that right? Well, actually, blogs have been doing addressability since day zero. The same way the rest of the Web does addressability - using links. Bloggers frequently link to each other and then check their trackbacks and pingbacks for incoming references. The only problem with this model is that it's not user friendly enough. Mainstream users don't understand URLs and checking pingback and referrer logs is just plain silly. So rather than reinvent the wheel, why not just add rubber? To make it easier for users, imagine if blogging software kept track of the users you were following (see Identified Subscriptions above) and when you type the equivalent of "@", they provided a list of suggested aliases to choose from. When you select the person you are addressing, the software could insert the alias and hyperlink the name to the associated URL of that user's microblogging site. Clients, then, could subscribe to Google Blog Search (remember blog search is essentially the blogging world's open firehose) and search for any reference to your personal URL. The rest is just presentation tricks to show those replies mixed in with the rest of your microblogging items. Clients Why can't existing Twitter clients allow users to subscribe to PubSubHub enabled RSS and Atom feeds. They would also subscribe to the Google Blog Search for references to your own URL (for @ replies). No need to rip and replace Twitter, just offer an open alternative: subscribe to any site - anywhere. The Future As you can see here, microblogging is and could be fundamentally the same as blogging in terms of the mechanics and technologies involved. The techniques used to build and improve the open blogosphere could be used to bootstrap a microblogging sphere as well. There have been many big strides in this area, such as Status.net. The opportunity now is for the (ex?) Twitter clients and blog publishing platforms and the standards groups to make small tweaks to extend the technology in the right way. Discuss
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Microblogging vs. Blogging: 5 Ways to Create an Open Twitter Alternative
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Three years ago we reviewed Martha Stewart's women's lifestyle website, marthastewart.com . At that time, April 2007, the site had just undergone a web 2.0 facelift. Martha Stewart 2.0 included more videos, blogging and general community features such as recipe swap functionality and message boards. It planned to add further personalization and community features over 2007. We thought it would be interesting to take another look at Martha Stewart's website, to get an indication of how mainstream websites have evolved over the past 3 years. Sponsor The design of marthastewart.com hasn't changed much since we last checked. It has the same pastel green color scheme and is organized in much the same way, around lifestyle categories: Food, Entertaining, Holidays, Weddings, Crafts, Home & Garden, Pets, Whole Living, Community. However if we look more closely, several things have taken more prominence on the site compared to 2007. Martha's Blog The first is an increased focus on Martha's personal blog . In 2010 Martha has a daily updated blog, called The Martha Blog , with the tagline "up close and personal." This marks a change from 2007, when the main blog was called Bluelines and was written by the editors of company magazine Blueprint. The Bluelines blog was shuttered in July 2008. The Martha Blog was started in August 2007 and began to be regularly updated in October 2007. The content on the blog appears to be written by Martha herself, although one can never be sure with celebrities. Regardless, it showcases the power of blogging - which allows average people and celebrities alike to speak in a personal voice to the world. There are other topic-focused blogs on marthastewart.com, including a light-hearted one authored by "Martha's two adorable French bulldogs, Francesca and Sharkey." Twitter & Facebook Of course, it's 2010 and so that means Martha has to have a Twitter account and Facebook Page . Martha's Twitter account has nearly 2 million followers (1,909,707 as of today, including this author now). She seems to be a regular Tweeter, which is great to see. Many of the tweets are promotions of her TV show, but then we're all guilty of self-promotion ( ahem ). You can see that the tweets are genuine though, for example this one about a late guest on her show: "who could this person be?- so irresponsible when he/she knows the show is live at ten!!! it's 9:39 we are all apprehensive!!!! oh my." TV Show Promotion Another change from 2007 that we noticed was an increased tie-in with Martha's TV show . It is given prime real estate on the homepage of marthastewart.com, with previews of the latest show and links to the archive. Despite the TV show being a big focus, the website doesn't have a lot of multimedia content on it. The videos that are on the site are largely promotional. This section includes 'how-to' articles that complement the TV show, for example this article on how to make a Tie-Dye-Effect Scarf (as featured on a recent TV episode). Evolution of Martha's Website Martha Stewart's website is clearly meant to be a complement to her main media businesses, the TV show and magazines. So you won't find much ground-breaking use of the Internet - there's little or no original video produced specifically for the website, for example. There also wasn't a lot of personalization, which was promised in 2007. The community functionality in 2010 seems much the same as in 2007: message boards and the blogs. Although, Twitter and Facebook are both being used to enhance community. It'd be nice to see more Web native content and personalization. The Web isn't Martha's main media presence, so we can understand why those features are lacking. However traffic seems to be on the decline, so perhaps Martha's web team should consider upgrading again. 2010 Martha Stewart website 2007 Martha Stewart website 2005 Martha Stewart website Discuss
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Martha Stewart 3.0: The Evolution of MarthaStewart.com
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"It's not about the value of the task, it's about the value of me not having to do it, or even think about it anymore." That's how Ted Roden describes Fancy Hands , his new side project that provides virtual personal assistants in the cloud for a low monthly fee. Need an appointment made for you? Research done on Fantasy Baseball players you might want to draft onto your team? Roden has hired more than 100 people based in the US and England who can perform almost any quick, legal task for you, within minutes, at any hour day or night. You can send them 15 emails with task requests per month for a $30 fee. An algorithm sorts the tasks and routes each one to the most appropriate person. Sponsor Roden says the people he's hired include retired lawyers, actors waiting with time to spare before going on camera and former employees of competitor ChaCha . He wrote a program to sift through piles of applications and plans on using the company's own service providers to select new hires in the future as well. Roden himself has a day job in the R&D department of the New York Times. He's a creative dynamo whose energy spills out in side projects like the visually compelling social bookmarking service EnjoysThin.gs and an O'Reilly book about building real-time websites , due out this Summer. Previously, he was the 2nd full-time programmer at art-video portal Vimeo . Roden says he built Fancy Hands because he wanted to build something big. He calls it that just because it was the filename for his first bit of code, a tradition across all his projects. He's bootstrapping it himself "and my wife says it's ok," he says. Casting The Tasks Fancy Hands is easy for customers to use. I asked the service to find where in town I could buy a "sweater bag" to run sweaters through the washing machine and got a great response, complete with multiple options online and a personal recommendation, within an hour. I asked for links to reviews of iPad RSS reading applications and the first response I got was terrible. I emailed back complaining and the person on the other end sent me back something even worse. Then Roden noticed and reassigned the request to someone who filled it beautifully. Roden says that for now he's doing the quality control himself and generally well after the tasks have been completed. He's got a complex series of tubes and pulleys rigged up to sort tasks, though. He calls it "the eHarmony of Getting Things Done." Social search Aardvark started out as a lot of manual human effort behind public facing technology, then became a search-sorting algorithmic people-connector that Google bought for millions. Fancy Hands is half human and half-machine, too. It connects your emailed task requests with the right staff members to fill them. In that way it's a little reminiscent of Aardvark , the social search startup that began as a human bucket brigade behind a facade of technology and ended up a complex web of computer science that Google acquired this Winter for millions of dollars . At its core Fancy Hands is people, though. And the people are paid by the task. Roden has created a system that ranks tasks by complexity and rewards assistants with higher pay when they complete harder tasks. Once they reach a particular pay grade, all their tasks become better paying, thus incentivizing them to dive in to harder and harder work. The people behind the scenes are often surprisingly enthusiastic. Roden says that compared to other, similar systems, Fancy Hands is more affordable, competitive on speed and often surprisingly superior in quality of results. At least at launch, the people he's hired seem relatively interested in the project and the work. This afternoon I asked Fancy Hands to make me an appointment with "Bob's Heating System Repair" and gave it my own phone number to call, just to see how it went down. I answered my next inbound call with "hello, Bob's heating repair, this is Bob." And went through a few minutes of appointment conversation before telling the virtual assistant what I was really doing. I think he felt a little bit toyed with, but he was very professional before and after I disclosed my true identity. He said he had interacted just a little bit with Ted and that he was very interested to see what kind of research he would be tasked with doing. He was very cautious about telling me anything specific about what the system was like on his end because "we're a brand new company, just starting." I thought it was charming that one of the 100 people hired to do tasks for a fee felt so closely associated with the business. These Hands Are Fancy People familiar with this kind of "human powered micro-outsourcing" will no doubt be familiar with Amazon's Mechanical Turk. All kinds of businesses bid for Turk users to perform rapid little tasks that require just a touch of human intelligence. Spammers pay Turkers to leave spammy spam around the web, podcasters pay Turkers to transcribe tiny fragments of audio files, businesses like Citysearch and Yelp pay Turkers to confirm changes to local business listings submitted by users. It's a big business, a platform that other businesses are being built on top of. These services can be taken too far, of course. Author Tim Ferriss famously paid a team of assistants to pretend to be him on dating websites. They vetted women for intelligence and appearance before scheduling a day full of short first dates all in a row. That's just dishonest, an interpersonal crime of convenience. There's something both more and less human about what Fancy Hands is doing, though. Its algorithmic task sorting could become very complex but the people on both ends are more invested, too. Roden says his model of $30 for 15 tasks per month makes people stop and ponder whether a task is really one they want to expend part of their monthly subscription on. There's something intriguing about that. For himself, Ted Roden has a simple rule for using the system he built. "If I think about anything twice, I just put it into Fancy Hands," he says. It will be interesting to see how often his customers think about Fancy Hands and whether enough of them will renew their subscriptions to make this a sustainable service. If nothing else, this mix of human and machine is thought provoking, and perhaps prescient, in the way it strategically blends the online and offline worlds. Photo by Justin Ouellette . Discuss
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Fancy Hands: Virtual Assistants, Aardvark Style
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