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It never ceases to amaze me how many high-tech industry elites get ensnared in every Twitter phishing attack. (See our November story 7 High-Tech Twitter Users Who Fell for Phishing Scams ) This evening Twitter announced that a new program will intercept links sent out by Direct Message and through email , checking to make sure they are safe. Phishing prevention is no small matter. Twitter's is a good move but a lot more is needed all over the web. If we want a transactional developer ecosystem of distributed identity and portable user data, there are both user education and technical changes that need to be made. Sponsor I don't mean to be pedantic about this, but here's my take on the subject. It's only because there is a big developer ecosystem creating interesting new services on top of our Twitter identities that any of us would ever consider logging in to Twitter while on another website. That ecosystem is great, and it's the kind of thing that an interconnected web that leverages portable user data would be filled with. But if user data is a form of currency and even people who are professional technology analysts (paid hundreds of dollars an hour for their technology advice - and many of these people are falling for Twitter phishing scams) - if even these people can't tell the difference between a good transaction and a bad one, then what does that say for the future of distributed developer ecosystems and data portability? Apparently, though, fooling people these days into handing over their Twitter login through an unsafe transaction is like taking candy from a baby. It's really easy. That's a failing of user education and of the design of distributed authentication transactions, isn't it? (Though it's tempting to blame the users who fall for it, it really is!) Remember when debit and credit cards were first introduced and many people didn't trust them? Aren't you glad we figured out how to make that work? Similarly, we need a combination of user education (don't give out your credit card number to random people who call you on the phone) and practical measures - credit card transaction receipts have two copies, your copy is the one with the full number printed on it - take it with you. Little things like that and more made plastic a viable platform for commerce. Distributed online identity needs similar measures taken. You know what also doesn't help? People who try to be helpful by urging users to not even click on phishing links. It's not like these are mysterious poisonous substances that will kill you if you touch them. Go ahead and click on them! Just don't give the resulting spoof pages your username and password. That's the problem! It's early days in all of this and more moves like Twitter's tonight will be needed. For the good of user security but also for the good of all the innovation this web has the potential to deliver. Discuss
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Twitter to Save Us From Ourselves & Phishing; More Is Needed to Make Innovation Safe & Viable
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Millions of people around the world don't know what a browser is, they don't know the difference between a search bar and an address bar and they sure don't follow the finer points of Google's many little changes it makes to their search results. They go to the Google and they type in Facebook login. Then they click on the links that show up, sometimes with very humorous results . Google today introduced a new feature that will let mainstream users get search results to hold still and remain where they expect them to be. It's called Stars and it's essentially pinning a link permanently to the top of a search results page for a certain query. Sponsor Above: Probably not how this feature will generally be used. When one of our blog posts showed up high in a Google search last month for "Facebook login" we saw hundreds of thousands of confused people stream into our site and post typo-ridden comments like "I WANT MY FAFEBOOK!" Many of them couldn't tell that they were visiting a blog post about Facebook, and with Facebook Connect login, and not Facebook.com itself. Even though we said as much in big bold letters after the first few thousand of them. Thousands more people visited the site to gawk at those users and their comments. A common response was for web designers to say "we must not be serving mainstream users very well if they are confused in a situation like this." Enter features like Google Stars. It's a great idea. No dumbing-down the internet for those lucky relative few of us who do know how to use it, just some additional options for those who are still beginning to learn. Expect to see more developments like this as regular web use becomes a more common experience for non technical people. This may be an example of a best-case solution. Update: Several people in comments have said they don't think Stars are going to work for mainstream users, either. What do you think? Discuss
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Google Solves the Fafebook Problem
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Just because you've been in talks doesn't mean the deal is done. Entrepreneurs need to remain diligent about timelines in order to ensure that the deals they've set in motion actually come to fruition. If you're negotiating a term sheet, building a partnership or on the verge of an acquisition, get the papers signed. Legendary GRP VC investor Mark Suster has seen his fair share of successful deals, and he writes, "don't pop the champagne until the ink is dry on the contract and the money is in the bank." Sponsor Suster wrote a great post on the need to close deals in a timely manner. While it's important to negotiate well, he's seen firsthand how deals can go up in smoke if given too much time. Suster raised a round right before a market crash and is convinced that if he'd waited even a month, his offers would have been rescinded. He explains that market crashes, deal fatigue, complacency, or losing your deal sponsor could mean the difference between a banner year and a missed opportunity. Some suggestions to expedite the deal process include: 1. Don't Over Shop : Although a healthy interest from a number of players is important for leverage, shopping around too much has its downside. Says Suster, "There is a fatigue factor. If deals drift, people start whisper campaigns. It is a tight-knit industry. Like it or not everybody knows each other. " If you haven't closed a deal in a timely manner others may assume something negative is holding you back. 2. Don't Grind Every Detail : Know the important points that you want to negotiate and stick to them. He writes that you shouldn't get caught up in inconsequential details as they'll potentially add weeks to the legal process and you'll risk creating ill will with your newfound partners. 3. Don't Be Complacent : Suster suggests that you hold all those involved to their deadlines and ensure that lawyers get the documents out when promised. If someone is behind, call them and let them know you are both interested and that you're willing to fly out and meet them or take calls in the middle of the night to acommodate them. 4. Get People In Person : Put yourself, your negotiating partner, both sides of lawyers and the other party in a room to hash out the details. Suster stresses that it's important to create goals for what you want to accomplish and take breaks to gain consent from any higher authorities. Discuss
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Always Be Closing: Ink the Deal and Do It Quickly
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